Versa's stopped updating the time and now won't turn on

[cmr557]

The clock wouldn’t update unless I went to a different screen then back to the clock face. After trying different clock faces I shutdown my versa. That didn’t work so I did a factory reset and now it won’t turn on. I have tried the troubleshooting steps and it still hasn’t turned on. I have an iPhone 11.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@cmr557, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the clock wouldn't update and the display won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

Besides the factory reset process that you tried, I'd like to know what troubleshooting steps you tried. This info will help me to avoid providing the same information.

In the meantime, I would also like to know if the clock faces that you've tried are developed by Fitbit or 3rd party.

Looking forward to your response.

[cmr557]

Spoiler

I had tried 2 different clock faces developed by Fitbit. 

I tried changing my time zone, closing the app and restarting it, shutting it down, and turning it back on again. 

After doing the factory reset, I’m unable to turn it back on, I have tried the 3 button method multiple times and it has not worked. I also left it on the charger all night, and still nothing. 

[JuanJoFitbit]

@cmr557, I apologize for the delayed response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please reply to their last email in case you need further assistance.

I'll also be around if any question arises.