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Versa's stripped screen went black

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‎10-15-2019 04:52 - last edited on ‎10-17-2019 07:21 by Fitbit Moderator

‎10-15-2019 04:52 - last edited on ‎10-17-2019 07:21 by Fitbit Moderator

My Versa screen had vertical stripes all day yesterday. I updated last night it seemed to have fixed the problem but I woke this morning and the screen is black. The unit still is tracking my movement. Is there a fix I can do at home? The fibit is less than a year old.

 

 

Moderator edit: updated subject for clarity

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‎10-15-2019 07:23

‎10-15-2019 07:23

Try a Restart and do it several times if necessary.

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‎10-17-2019 07:21

In response to SunsetRunner

‎10-17-2019 07:21

@DuncanSylvia, welcome to our Fitbit Community! By the way, I'm sorry for the late response.

 

Regarding the screen issue that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that they took care of your case and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Thank you for your help @SunsetRunner.

 

Hope to see you guys in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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