Versa's time didn't change on day light saving

[Ash762]

My versa still hasn't changed its time after the time change. I've tried everything they suggest but nothing works! This seems like a pretty basic function why won't it change?

Moderator edit: updated subject for clarity

[GrubbyDuck]

https://community.fitbit.com/t5/Fitbit-com-Dashboard/American-Daylight-Saving-Time-Sunday-November-3...

[JuanJoFitbit]

@Ash762, welcome to our Fitbit Community. I would like to follow up on the time change issue that your Versa is experiencing and would like to know if the issue persists or if it got resolved after following the advice that shared @GrubbyDuck.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response.

[Ash762]

Thank you for responding, but I already tried all of those suggestions before posting here.  I am on day three of the time change and still have the wrong time. I've rebooted my phone several times but my phone has always had the correct time,  I have tried syncing over a dozen times each day,  but it won't change. I've NEVER been able to see my text messages from my watch and now it doesn't keep time it's most basic function! To be honest I'm very disappointed with my pricey purchase and wish I'd gone in another direction smartwatch wise,  because it doesn't do anything I bought it for! 

[LZeeW]

@Ash762   I am not a support tech, just another user.  Did you try removing your Versa from your account and setting it up again?  

[JuanJoFitbit]

@Ash762 thank you for getting back and trying the troubleshooting steps. I totally understand how you feel about this and I appreciate your feedback.

Before trying to remove your Versa and set it up again as @LZeeW advised, try a factory reset, which is a workaround that has been helpful for this type of issues. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data.

Once your Versa is set up again, try setting the notifications as described in this help article and see if the issues get fixed.

Keep @LZeeW and me posted on the outcome.

[Ash762]

I did try that a couple of times and no luck. Thank you though.

Factory reset worked thanks

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Ash762, I'm sorry for the late response. However, I'm so glad to hear that the issue got resolved after the factory reset. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀