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Versa's touch screen has not been working

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‎11-12-2019 15:36 - last edited on ‎11-13-2019 04:28 by Fitbit Moderator

‎11-12-2019 15:36 - last edited on ‎11-13-2019 04:28 by Fitbit Moderator

My versa touch screen has not been working for months and I tried the factory reset three times and still does not work. what should I do?

 

 

Moderator edit: updated subject for clarity

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‎11-12-2019 16:10

‎11-12-2019 16:10

Hi, @medward! I would suggest getting in touch with Fitbit Support at this point.

MakMak | Community Council

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‎11-13-2019 04:28

In response to MakMak

‎11-13-2019 04:28

@medward, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the touch screen stopped working. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that you contacted them via chat as @MakMak advised. I'm glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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