Versa's watch face getting detached

[SheilaL77]

My watch face is coming detached and I am concerned that it will come off.

Moderator edit updated subject for clarity

[JuanJoFitbit]

@SheilaL77 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the watch face is getting detached.

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 

[laurieslc]

The same thing happened to my Versa a couple of days ago.  The watch face separated from the body and is hanging there.  I placed it back in place but it did not help and it's unusable. 

[JuanJoFitbit]

@laurieslc thank you for getting back! Since your Versa's watch has separated, I'll send your case to our Customer Support team and they'll be happy to follow up and assist you accordingly.

Please keep an eye on your email account.

I'll be around if more questions arise! 

[Elltryfit]

Same thing happened to my Versa today. 

[SheilaL77]

It’s been handled. Fitbit sent me a new watch face. Thanks.

Carolyn

[Rajinder]

My Fitbit watchface has just completely detached from the body and I cannot work out how to fix it. Can anyone help.

[SheilaL77]

Thank you. I got a replacement a few months ago, this was my second replacement. It now does not charge- I have two chargers and neither have been able to charge my Fitbit versa, and honestly, I am done with fit bit.

Carolyn

[Rajinder]

Thanks ShielaL77

how was the replacement face provided. Did you have to fit it yourself?

[Lindy3130]

My watch face has now detached too 

[seadweller]

My face has become detached also . My watch is only 6 months old 

not happy

[JuanJoFitbit]

@Rajinder @Lindy3130 @seadweller Thank you for joining us in this thread and our Fitbit Community. I totally understand how you feel about the screen issues that your Versa watches have experienced since the screen have detached from the watch.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you guys around.