Versa says Data not cleared Sync and try again

[agentmothman]

After following the recommended factory reset instructions for this firmware update, I can no longer get my Versa to show anything other that the above message, Any help would be welcomed

Moderator edit: Clarified subject

[Drjensh]

I had excellent help from the live chat. I highly recommend using it and detailing what you’ve already done so they can cut through the script and get to the bottom of it.

JH

[troutseeker]

It's a versa.

[YelsewSkraps]

the 2 people posting prior to yours were versa lite versions, so i wanted to make sure they understood that the major difference between a Versa or Versa 2 and a Versa lite is that the lite version does not have Wifi, so it takes hours, literally, to download the firmware updates as bluetooth is the only option. So this issue is even worse as sometimes it will let you start the update and then several hours later it will try to restart at the end and throw the sane data no erased error.

[Sweetmamabear]

Yes it does 

[YelsewSkraps]

No the Versa Lite does not have Wifi, thats why its a lite version, here is a link to the specs.  

https://www.smartwatchspecifications.com/Device/fitbit-versa-lite-smartwatch-specs-review/

Take not of the following line... Again , there is no WIFI but it has Bluetooth 4.0 to connect to you smartphone. 

Plus, I have one, and its locked in the data not cleared loop, and it doesn't have Wifi, but why in the world am I arguing with one who clearly has no idea what they are talking about, have a great day, good luck

[mrstompetty]

I can't get to my settings on my Fitbit Versa because that message with the big red X is the only thing that I see 

[Robbery]

The only thing that finally worked after many attempts and hours was to
delete the app from my phone. Turn off Bluetooth install the app through
Wi-Fi.
I then reconnected the Bluetooth. Followed the instructions to get Fitbit
Logo to come up on watch. I tried this first thing in the morning and at
last they started talking to each other. I could tell it was working when
the Logo stayed showing on the watch and I could see it updating it took
quite a while. After that I could do the updates. Good luck.

[Paixao]

I'm having the same problem with a Versa lite I got for xmas.

It all started after a factory reset (in the watch, from the settings menu).

Right after, it showed the fitbit logo and the message "To start download the Fitbit app"

I did that, removed the device and added the device again following the normal setup process which asked for a pairing code.

The problems started after initiating the update (that the fitbit app was asking me to do) which failed in the first try, and kept failing after many attempts, following the different repair methods suggested by the users and fitbit moderators in the forum.

Somewhere in between, I did a ?hard? reset to the watch by long pressing the back button until the logo showed up; waited 2 sec; and pressed the back button again, after which the watch vibrated a bit longer than usual (I found these reset steps somewhere in a fitbit support page).

That's when the red X message showed up for the first time. I tried all the repair steps in this Topic, but with no success (btw, can't understand why is it maked as solved??!!!).

So, as many of you, now I'm stuck with the red X message. With some effort I'm able to reinstall the app, reconnect the watch (yes, after removing it from the bluetooth devices) and initiate the update process, during which the watch shows the update status bar increasing VERY SLOWLY and eventually failing. During this period, which some times takes up to some hours, the watch seems to restart a few times, my phone (Android 9) shows that a Firmware update is underway, the fitbit app indicates that it is in the process of an update of 3 steps (it seems to always start from step 2 and strangely is shows "Downloading X%" in the app, but the bar in the watch starts from an almost full position); meanwhile successful sycing notifications are also shown in the phone, but the watch is useless...

Hey, Fitbit? Any good news on how to solve this?

[iced_flair]

my ma got me a fit-bit versa lite and recently the time has been off by first 3 minutes and now 8 so i tried to factory reset i did but when it came on it said data not cleared sync and reset. what do i do to stop this?

[Paixao]

Today I managed to fix my versa lite using another PC but actually don't know why it worked...

I did the same procedure as usual (remove the versa lite from the smartphone bluetooth devices list, from the fitbit account and also removed the fit bit app and reinstalled it on the smartphone, logged back in, added the device etc), but this time I did this with the watch connected via USB to a Windows 10 laptop. Somewhere during the update process via the smartphone (which failed in all previous tries), the blue update status bar on the watch turned green and now the watch is working again!!!!

Actually I don't know why it worked this time. As I mentioned, the difference was the watch was connected via USB to a PC and also had the windows store fitbit app installed on the PC and was installing the fitbit connect program (https://www.fitbit.com/eu/start?platform=win), though I didn't get to use it.

[Robbery]

Well done it sounds like you have found a way to sort out the issue.
Hopefully others see your post and can try it. Like you when I finally was
able to fix the problem I had tried so many times the same fix, but it did
eventually work. So it seems don't give up and don't ever do a hard reset
as this is when the problem happens, I would delete the Fitbit app on my
phone and re install it as a first step.

[Murph3]

@@Fitbit moderator - how is this “answered”?!? I’ve done everything and it still has the red “X” “data sync...” issue. Honestly, this is a piece of garbage. I should have invested in an Apple Watch rather than pay $200 for this and now it doesn’t work. Waste of money and time. 

[mrstompetty]

thank you for that information, my frustration with fitbit is why as consumers did many of us not know this?, I don't think I should be super-smart computer sense to use an activity tracker, I'm so frustrated trying everything possible to use my fitbit again, I've actually had it ,never again 200$ my a** 

[Robbery]

I am at a loss to understand why a company that sells the Fitbit watch are
so bad that they have not sorted this out.
The only way that might sort this problem is for everyone that strikes this
issue should post it on Facebook global. It's what I did and got a result
within hours of posting the problem of the face on my watch cracking right
across, this is also a problem. I bought a screen protector for my
replacement watch. Fitbit have now sold out to Google.

[kemac]

For others that had this problem, delete the Versa 2 from the app, then you can set it up again. I'm not positive that this performed the factory reset but at least the error message went away.

[mrstompetty]

Thank you for the answer to my email I have done this step and the X does
go away but only for a if I'm successful in re applying my Versa light 2
to my account if I'm successful it will then tell me to update my tracker
before I can do anything else I go to hit update and the x comes back don't
want to factory reset my tracker because I read I've read in many e-mails
do not do a factory reset

[Robbery]

I am not sure if you are trying to do the updates through the app on your
cell phone and have tracker and phone connected through Wi-Fi, need a good
signal, my phone is set to pickup best connection, I have mobile data,
Bluetooth and wifi on all the time, not sure if this is the answer but
worth a try. Good Luck

[mrstompetty]

I have been basically tried on my tablet my laptop and my phone all through
Wi-Fi and I have a real strong signal and have not been successful I will
take your suggestion and try it through my phone as once before when I
tried to download through my phone I haven't had mobile data on just
Bluetooth and Wi-Fi thank you for answering my ad I will keep you posted

[Andrea2222]

This message is still appearing, despite the above suggestions.   I have deleted the Fitbit app, removed the device from my bluetooth. Restarted it, completed a hard restart, and then tired it all again on two different phones (galaxy and iphone) on two different internet sources.  

Thank you for your assistance. 

[kemac]

Try removing the versa from the app (garbage can icon to the right of the device heading) first.