Versa says Data not cleared Sync and try again

[agentmothman]

After following the recommended factory reset instructions for this firmware update, I can no longer get my Versa to show anything other that the above message, Any help would be welcomed

Moderator edit: Clarified subject

[bambi1955]

same thing happening to me

[AMARTESUNPLACER]

1.- Connect your Fitbit smartwatch into a computer on your USB charger cradle. ( your pc will be looking for updates of the device, the pc will no found any update, but do no disconnect from the pc)
2.- Turn OFF the bluetooth
3.- Open Fitbit app in your phone
4.- Turn ON the bluetooth in your phone
5.- Go to your account on Fitbit app
6.- Add a new device ( the app will be looking for new device when find the app will ask if you want replace the existing device say yes).
7.- After add the new device you will see is an update available, just do it.
You will see in your smartwatch screen is making an update ,do not disconnect from your pc until finish the update and the smartwatch screen is normal like new.
If do not fixed instal the Fitbit app in a tablet and try again.
Good luck

[Rajan0403]

I already deleted my device from my account.now the only option available is set up a new device.

Sent from my iPhone

[Robbery]

Go ahead and do that.

[Rajan0403]

It’s not happening.actually I first deleted my watch from the account.so now it only says set up a device and its nt identifying my watch

Sent from my iPhone

[bambi1955]

nothing is working

[Rajan0403]

Not happening

[ralahamy]

my versa restart says  data not cleared sync & try again.

[MarreFitbit]

Hello everyone! I apologize for the late response. I'm sorry to hear about the message you're getting on your smartwatches after performing a factory reset. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

I've seen some of you have already contacted our Support Team, I'm glad for the ones who the issue is now fixed, but for the ones who are still working with our Support Team I'd suggest to keep your conversation with them as they know what's the next step to try after everything you and our team have done together.

I'm glad to hear that the majority of you are already back on track after following the recommendations others have provided along this thread. I must say that I really appreciate all of you are helping each other. However, one thing I'd like to advise you (since a lot of you have done so), is that please try avoiding multi-posting, this refers to consecutively in the same thread, which can make conversations less readable for others. If you wish to add something to an existing post, you can click the three dots at the top right of your post to edit it. You can also mention users directly by using the @ sign and typing their usernames. Please keep this in mind to prevent further violations in the future. 

This is a friendly advice for the ones who are already interacting here and for the new users who may want to help too. 

Talking about the issue, please note that this usually happens when you performed a factory reset without before unpairing the device. Usually you should unpair your smartwatch from the Fitbit account and phone's Bluetooth settings and perform the factory reset. To solve this issue follow these steps (some of them you already tried, but let's cover everything):

1. Unpair your smartwatch from the Fitbit account
2. Unpair your smartwatch from the phone's Bluetooth settings
3. Force quit the Fitbit app.
4. Turn off the Bluetooth.
5. Shut off your phone and turn it on after 1-2 minutes.
6. Turn on the Bluetooth.
7. Setup your device again.
8. If there is no connection, restart your smartwatch once again. 

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Said so, I'd wonder if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd advise to follow the troubleshooting steps provided here: Why can't I set up my Fitbit device?

Hope the steps help you guys.

[elliefran1]

This was a big problem for me as well! I tried everything over and over, BUT i will say I was confused. I thought I had to remove the device from my Bluetooth. But go onto the fit-bit app and remove the device, restart your phone and reset everything! Works like a charm.

[AMARTESUNPLACER]

You can try this,,,  

1.- Connect your Fitbit smartwatch into a computer on your USB charger cradle. ( your pc will be looking for updates of the device, the pc will no found any update, but do no disconnect from the pc)
2.- Turn OFF the bluetooth
3.- Open Fitbit app in your phone
4.- Turn ON the bluetooth in your phone
5.- Go to your account on Fitbit app
6.- Add a new device ( the app will be looking for new device when find the app will ask if you want replace the existing device say yes).
7.- After add the new device you will see is an update available, just do it.
You will see in your smartwatch screen is making an update ,do not disconnect from your pc until finish the update and the smartwatch screen is normal like new.
If do not fixed instal the Fitbit app in a tablet and try again.
Good luck

[MarreFitbit]

Hello @elliefran1, thanks for stopping by. We're sorry for the trouble caused. We're glad you were able to fix the issue with your smartwatch after removing it from your phone's Bluetooth. 

Hey there @AMARTESUNPLACER, we appreciate all your help along this thread. 😉

We hope everyone gets back on track soon! 

[Rajan0403]

@MarreFitbit @My problem still persists.Tried everything.once or twice I was able to do it.but again the same message it shows .data not cleared,sync and try again.plz help

[MarreFitbit]

Hello @Rajan0403, thanks for the update, I appreciate your time and efforts in solving the error message.

I've seen that you already contacted our Support Team to report this issue. We apologize for the late response to the last email you sent two days ago. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Since we've exhausted all the troubleshooting steps here and you're now working with our team, I'd suggest to keep your conversation with them as they know what's the next step to try after everything you have done together.

Stay tuned of your inbox to the email address associated with this account someone will contact you as soon as they can. Thanks for your patience and understanding.

[Kdelacr1]

I have the same problem. My new fitbit versa 2 (less than 1 month old) is showing the red big X Data Not Cleared Sync and try again. I am not trying to deleted any data. This happened when i try to forced restart the watch. I have tried to forced restart 20 times and it shows the same message after the fitbit icon. Please help!!

[AMARTESUNPLACER]

Try this.....

1.- Connect your Fitbit smartwatch into a computer on your USB charger cradle. ( your pc will be looking for updates of the device, the pc will no found any update, but do no disconnect from the pc)
2.- Turn OFF the bluetooth
3.- Open Fitbit app in your phone
4.- Turn ON the bluetooth in your phone
5.- Go to your account on Fitbit app
6.- Add a new device ( the app will be looking for new device when find the app will ask if you want replace the existing device say yes).
7.- After add the new device you will see is an update available, just do it.
You will see in your smartwatch screen is making an update ,do not disconnect from your pc until finish the update and the smartwatch screen is normal like new.
If do not fixed instal the Fitbit app in a tablet and try again.
Good luck

[MasonElaine]

I purchased this Fitbit used I cannot get it to sync or connect to my phone It's just displaying this error I can't get it to restart or clear the message I don't know what to do

[AMARTESUNPLACER]

What do you see on the screen?

[MasonElaine]

It's a black screen with a red X in anred circle that says "Data not
cleared Sync and try again"

[AMARTESUNPLACER]

ok try this. This what I did to fix mine,,,,

1.- Connect your Fitbit smartwatch into a computer on your USB charger cradle. ( your pc will be looking for updates of the device, the pc will no found any update, but do no disconnect from the pc)
2.- Turn OFF the bluetooth on your phone
3.- Open Fitbit app in your phone
4.- Turn ON the bluetooth in your phone
5.- Go to your account on Fitbit app
6.- Add a new device ( the app will be looking for new device when find the app will ask if you want replace the existing device say yes).
7.- After add the new device you will see is an update available, just do it.
You will see in your smartwatch screen is making an update ,do not disconnect from your pc until finish the update and the smartwatch screen is normal like new.
If do not fixed instal the Fitbit app in a tablet and try again.
Good luc

Moderator edit: edited format