Versa says Data not cleared Sync and try again

[agentmothman]

After following the recommended factory reset instructions for this firmware update, I can no longer get my Versa to show anything other that the above message, Any help would be welcomed

Moderator edit: Clarified subject

[shland]

Having this issue after trying to factory reset my versa, after an update bricked it for me.  Read this thread.  Ridiculous. Please tell me that fitbit products are anything but a waste of money and time.

[Ongren]

X permanently there, even u restart versa 2 , it always on the screen, u cant find versa 2 bluetooth, u cant pair it, u cant sync it

[MarreFitbit]

Hi there @shland, thanks for stopping by. I'm sorry to hear that your Versa isn't working right since the firmware update. I've created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

Hey @Ongren, it's nice to see you around. Thanks for the details provided about your Versa 2's behavior and for taking the time to restart it. I've seen you contacted our Support Team after posting here. I'd suggest to keep your conversation with them as they'll know what's the next step for you to try after everything you have done. Due to recent events affecting our operations, we may need more than 7 business days to respond.

We hope to get you back on track soon.

[Heidi1962]

I’m going to try this but I seriously hope I don’t lose all my data. I am receiving this message even though I did not try to restore factory settings 😭

[Heidi1962]

Mine is a FitBit Versa II. I did nothing to it charged it fir a few hours cake back to this message. I’m very bummed I’ve been working so hard to record my daily progress and now I’ve not been able to log for days. None of the suggested fixes has worked. In fact now my Fitbit is completely disconnected from my phone via Bluetooth. I tried changing The clock face before disconnecting but could not because the phone and watch were not responsive to one another... 

[CMartinez51]

Same thing that happens to me....so frustrating 🤬

[SunsetRunner]

Data not  learned sync and try again

[GWoz]

Hi,thank you,you have been a great help with your explanation,step by step how to sort out the no sync on my fitbit.

I did it on my phone,because I don't have windows 10 on my computer.

On thing though,after all the updates it fail to sync but I restart the fibit and all worked,back to normal now :).

Basically I deleted the fitbit from the app and then add it again.

[nidiyahcopeland]

What kind of phone or computer u have u might have to update the app on ur phone 

[CMartinez51]

Hi,
I have a Windows desktop computer. I have all the updates on the computer,
phone and tablet.
However, the bluetooth on my phone and my tablet does not find my Fitbit.

[SunsetRunner]

I have an iPhone 7

Sent from my iPhone

[GWoz]

I have an samsung S9

Sent from Yahoo Mail on Android

[Backstroker]

I have a IPhone 11 and an Asus Chromebook.

Sent from my iPhone

[MarreFitbit]

Hello @Heidi1962. Thanks for letting me know the outcome. I've seen you got in touch with our Support Team on May 30th but your call got dropped, were you able to reach out to them back?

Hi there @CMartinez51, @SunsetRunner, @nidiyahcopeland, and @Backstroker. I understand where you came from. Thanks for the details provided in your posts, I'll be glad to help you.

In order to move forward, could you please confirm if you've tried the steps below as described?

1. Unpair your smartwatch from the Fitbit account
2. Unpair your smartwatch from the phone's Bluetooth settings (if you have your watch paired to more than one phone, please unpaired it from all devices). Your Fitbit shouldn't be paired to any Fitbit account or any phone at this point.
3. Force quit the Fitbit app.
4. Turn off the Bluetooth.
5. Shut off your phone and turn it on after 1-2 minutes.
6. Turn on the Bluetooth.
7. Setup your device again.
8. If there is no connection, restart your smartwatch once again. 

Hi @GWoz, you're welcome. I'm glad to hear that you're back in business! 

Give this a go and let me know the outcome. 

[Backstroker]

I’ve done everyone one of those steps shown and it still wouldn’t work.

Sent from my iPhone

[MarreFitbit]

Hello there @Backstroker, thanks for getting back and for letting me know the outcome. We created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

We hope your issue is solved soon.

[Naseerlee]

I have the same issue Data not cleared sync & try again with just one day old device. Looking at the comments it looks like you have not found any solutions. So return then? Because 7 or what days may end My chances to rerun. 

[MarreFitbit]

Hi there @Naseerlee, welcome to the Community Forums. I'm sorry to hear that you're going through this situation with your new Versa 2. I'll be glad to help you.

May I ask if you've tried the suggestions I provided here? I'd also like to know the make/brand of the mobile phone you're using and its current OS. Make sure that your Fitbit app is up-to-date. 

I'm looking forward to your response, keep me posted. 

[Ongren]

iPhone 6s Plus, tried everything but still same problem

[watchinthegame]

My daughter has had a verso 2 for only one day and it has hit this same issue. I have managed to get it re-installed and updated. This has helped but, I have found that as soon as you change the settings to have the ‘screen always on’,  the problem starts. Turn it off and it seems ok again. Are there plans to resolve this?  Not hugely impressed so far...