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Versa says it won’t connect to the Internet

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‎01-04-2019 08:40 - last edited on ‎10-19-2021 12:08 by Moderator Alum

‎01-04-2019 08:40 - last edited on ‎10-19-2021 12:08 by Moderator Alum

The last time my phone sync 

since 12-31-18. Says it won’t connect to the Internet but it is

 

 


Moderator edit: subject updated for clarity

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‎01-04-2019 15:08

‎01-04-2019 15:08

@LGrady phone model and OS? For now, please try this:

 

  1. Unpair (remove) Versa from your phone's bluetooth settings
  2. Uninstall the Fitbit mobile app
  3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
  4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
  5. Login to Fitbit mobile app
  6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected and All day sync are enabled. If you're on Android, make sure Keep Alive Widget is enabled as well.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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