Versa says unlock with phone, can't set it up

[Caitline.H]

My versa was constantly saying unlock with phone but when I tried to unlock it with the app it said it could not connect. I followed the steps that people had said worked for them in other threads about the same issue- unpaired from Bluetooth, turn off Bluetooth, remove device from the app, restart versa and phone, set up again. When trying to set up on the app it says to enter the pin on the screen but the versa jist says unlock with phone again! Very frustrated, please help!

[NellyG]

@Caitline.H Oh dear! Yes, removing your tracker is not the way to go in this situation as you cant set up again as you have found out. Try a factory reset using the buttons and that will (hopefully) sort it out so you can set up again. 

Please come back if it doesnt fix it.

Factory reset using buttons:
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[LuciaFitbit]

Hello @Caitline.H, welcome to the Fitbit Community! Thank you for the troubleshooting steps you tried, in order to solve this situation. 🙂 @NellyG provided a great advise, that could help you pair your Versa again. Please try performing those steps and let us know if they worked. 🙂

Have a great week! 

[lpeder1969]

Nothing works!!!  Please help!