Versa screeen unresponsive to touch!

[Taraellery]

Help! I’ve had my versa for around 7 months and it’s been fine until the last 2 weeks!

its randomly rebooting while wearing and now has become completely unresponaive to touch - so I am unable to switch between steps/Calories burnt/heart rate. I am therefore unable to swipe to read notifications, or perform the factory reset.

ive tried to reset with holding down the 3 buttons which still work but it just reboots without restoring the versa.

very frustrating! Anyone able to help me out?

[NellyG]

 Oh no!  Try a factory reset using the buttons, but if that doesnt fix it you will need to contact Support (link in my signature)

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.