Versa screen, HR, calories, and battery issues

[Gdawg76]

My versa 2 is constantly switching screens and randomly vibrating. It is no longer tracking BPM and the screen hopping is causing very high battery usage. Also, is not calorie tracking properly. I will check a reading and then later in the day it is much lower. I have tried resetting several times but I keep getting an error msg - Data not cleared. Sync and try again.

Not sure what to try next.

The watch less than 18 months old.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Gdawg76. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

I've seen you contacted our Support Team after posting here and they tried to help you, but the chat got disconnected. If the steps they provided to solve this issue haven't worked, the best way to get help is to chat with us online again or give us a call. Click here to get connected.

[Gdawg76]

Hi,
Thanks for following up.
I followed the steps suggested and all looks to be ok so far. I'll have a
better idea tomorrow.
If there are anymore issues I'll let you know.
Thanks again for your help.
Geraldine

[MarreFitbit]

@Gdawg76 Anytime! I'm glad to hear the steps suggested did the trick. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

[Gdawg76]

Good morning,
I'm still having issues unfortunately.
The charge is not lasting a full day even when fully charged overnight. And
also, it has gone back to not measuring heart rate.
Very inconsistent with calories too, so I'm not sure if it is ever accurate
or not.
For example the day after the issues were resolved my HR was being
displayed at 170bpm and calories were over 4000.
Not really sure what to do short of getting another new watch, which I
don't want to do as this one is 16 months old.

[MarreFitbit]

@Gdawg76 I'm sorry to hear the issues are still going on. I understand how you must be feeling. 

The best way to get help is to chat with us online again or give us a call. Click here to get connected.