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Versa screen, battery and heart rate issues

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‎07-08-2020 22:05 - last edited on ‎08-19-2020 07:10 by Fitbit Moderator

‎07-08-2020 22:05 - last edited on ‎08-19-2020 07:10 by Fitbit Moderator

I've had my versa for a little over a year now. I've loved it and never had problems. Recently, my battery life has depleted greatly. It lasts only a 1/2 a day. I use it every day so I expected wear and tear, just not so fast. Now, the screen is glitching, I can't scroll or select anything half the time, and it randomly will go in and open my apps to start things like the coach feature. My heart rate readings are also not working a good chunk of the time. I have no idea why it just completely took a turn. I've done a few hard factory resets and that hasn't helped. Thanks in advance for the advice!

 

 

Moderator edit: updated subject for clarity

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‎08-19-2020 07:09

‎08-19-2020 07:09

Hi @Brugs2580, welcome to our Fitbit Community! I'm sorry to hear about the screen, battery draining and heart rate tracking issues. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed and I'll be around if any question arises.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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