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Versa screen became black and it won't turn on

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‎05-19-2020 04:31 - last edited on ‎05-30-2020 07:05 by Fitbit Moderator

‎05-19-2020 04:31 - last edited on ‎05-30-2020 07:05 by Fitbit Moderator

My versa screen has been black for a while. I’ve tried everything from restart to factory and screen still black. How can this be fixed?

 

 

Moderator edit: updated subject for clarity

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‎05-30-2020 07:04

‎05-30-2020 07:04

Hi @Gabby92, it's great to see you in our Fitbit Community! Regarding the screen issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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