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Versa screen black, wont charge nor sync

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‎09-04-2019 08:13

‎09-04-2019 08:13

Around 10 pm lastnight I noticed my versa was black, originally thought battery died. I got home to plug it in the charger and still nothing. Will not sync to phone or anything. Please help this is only 2 weeks old!

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‎09-05-2019 05:31

‎09-05-2019 05:31

@F16Mitch welcome to our Fitbit Community! I'm happy to assist you with your Versa since it won't turn on or take a charge.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After trying these steps, charge your watch for 2-3 hours and see if it come back to life.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-05-2019 08:58

In response to JuanJoFitbit

‎09-05-2019 08:58

I have already returned it. Nothing was going to fix it! Thank you though 

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‎09-07-2019 07:11

In response to F16Mitch

‎09-07-2019 07:11

@F16Mitch I'm sorry for the late response. I'm also sorry to hear that you decided to return your Fitbit Versa. I respect your decision and I appreciate your feedback since this helps us to keep improving.

 

Don't hesitate to get back if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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