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Versa screen blank after swimming

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‎01-13-2020 14:01 - last edited on ‎01-13-2020 18:31 by Fitbit Moderator

‎01-13-2020 14:01 - last edited on ‎01-13-2020 18:31 by Fitbit Moderator

hi I went to swim with my fitbit versa, it worked well for an hour but wen i installed the update it became slow and completely stopped showing the display...... this is odd cuz i can see the green light at bottom and iot vibrates a few times but its always blank screen its been 6 mnths i tuk the watch i guess need help raised a request with fitbit but dint get a response yet..........can anyone help from fitbit.

 

Rithin

 

Moderator edit: updated subject for clarity

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‎01-13-2020 14:45

‎01-13-2020 14:45

Hi @PaulRithin , I brought your problem under the attention of the Moderators. One of them will contact you soon via this topic, so keep a close eye on it. regards kuzibri

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‎01-13-2020 15:25

In response to SunsetRunner

‎01-13-2020 15:25

Thank you 😅 looking forward for it


Rithin
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‎01-13-2020 18:35 - last edited on ‎09-22-2024 03:46 by Fitbit Moderator

In response to PaulRithin

‎01-13-2020 18:35 - last edited on ‎09-22-2024 03:46 by Fitbit Moderator

Hi @PaulRithin. Welcome to the forums. @SunsetRunner, it's great to see you here and thanks for the heads up!

@PaulRithin, thanks for sharing detailed information about your Versa's behavior. I understand your point of view as this shouldn't be happening. I've contacted our Support team to share your details and apparently they already took your case under their wings. They're working on this matter and will send you an email with more details shortly. Keep an eye on your inbox.

If you need anything else, let me know.

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‎01-19-2020 21:19

In response to LizzyFitbit

‎01-19-2020 21:19

Heyyyyy all thanks for the support I have mailed the Fitbit team with the same details and answers their questions with few mails and trouble shooting steps they understood the issue and replaced my device... Thanks a lot for the help guys 😁😁

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‎01-21-2020 10:58 - last edited on ‎09-22-2024 03:46 by Fitbit Moderator

In response to PaulRithin

‎01-21-2020 10:58 - last edited on ‎09-22-2024 03:46 by Fitbit Moderator

Hi @PaulRithin. It's great to see you here again and I'm sorry for the delayed response.

That's fantastic news! Thanks for the update and I'm glad that you received help from our team. I'm sure you'll crush many steps with your replacement Versa!

In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Catch you later!

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