help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-26-2018 23:09

‎09-26-2018 23:09

My screen is blank and there's not a crack in it. What do I need to do?

Best Answer
0 Votes
2 REPLIES 2

‎09-27-2018 04:54 - last edited on ‎09-10-2025 05:39 by Fitbit Moderator

‎09-27-2018 04:54 - last edited on ‎09-10-2025 05:39 by Fitbit Moderator

It's great to welcome you @celestiasimmons.

Have you tried to restart your watch? If you haven't, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎09-27-2018 08:10

In response to AlejandraFitbit

‎09-27-2018 08:10

I have. The logo is not even showing up when I restart it...it's just a black screen. I've also updated the app.



Sent from my Verizon, Samsung Galaxy smartphone
Best Answer
0 Votes