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Versa screen blank

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‎09-26-2018 23:09

‎09-26-2018 23:09

My screen is blank and there's not a crack in it. What do I need to do?

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‎09-27-2018 04:54

‎09-27-2018 04:54

It's great to welcome you @celestiasimmons.

 

Have you tried to restart your watch? If you haven't, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-27-2018 08:10

In response to AlejandraFitbit

‎09-27-2018 08:10

I have. The logo is not even showing up when I restart it...it's just a black screen. I've also updated the app.



Sent from my Verizon, Samsung Galaxy smartphone
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