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Versa screen came off

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‎12-05-2021 08:01 - last edited on ‎12-06-2021 17:21 by Fitbit Moderator

‎12-05-2021 08:01 - last edited on ‎12-06-2021 17:21 by Fitbit Moderator

The screen on my Versa has popped out. It wasn’t dropped or bumped. It still works but the screen is hanging off. It looks like the glue had given up - a bit like me. 
This is the second one this has happened

 

Moderator Edit: Clarified subject

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‎12-06-2021 17:24 - edited ‎03-05-2024 06:41

‎12-06-2021 17:24 - edited ‎03-05-2024 06:41

Hi there, @SunsetRunner. Welcome to the Community Forums. I'm sorry to hear about your Versa's screen.

I've seen that you contacted our Support Team before posting here and they've already addressed your concern. If you have any questions about the resolution of your case, feel free to contact them back for a further explanation of the information you were provided or you can also check our warranty policies here for a better understanding.

Have a good day. 

Maria | Community Moderator, Fitbit


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‎12-06-2021 18:58 - edited ‎12-06-2021 21:07

‎12-06-2021 18:58 - edited ‎12-06-2021 21:07

plz disregard, wrong thread 

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‎12-07-2021 02:32

In response to MarreFitbit

‎12-07-2021 02:32

Hi I did contact support as I thought I would get support but I didn’t. They offered me a 35% discount on another sub standard watch which I have refused. This is the second watch this has happened to and both were less than 2 years old. If Fitbit thinks this is normal for all their products I am really saddened. This is a matter for trading standards

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