Versa screen color faded

[hellcat]

So, I put my Versa to charge, and it had color, but now that it finished I get it and the color seems to have faded.

It went from a bright green to pale green, and it's on all of the faces. Anyone else experiencing this? I've had nothing but issues since I got my Versa I'm thinking of going back to my Blaze!

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @hellcat.

Thanks for the attachment. Have you tried to restart your Versa? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

I hope this helps, let me know the outcome. 

[Albioncarny]

Yes, I have an issue with my screen as well. Started after I had battery issues. Did a factory reset, same 2 issues. 

[AlejandraFitbit]

A warm welcome to the Community @Albioncarny.

Thanks for troubleshooting this by yourself. I would like to know if you have contacted our support team, have they offer you a solution or are still working in one?

Hope to hear from you soon. 

[evilneoprincess]

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@hellcat wrote:

So, I put my Versa to charge, and it had color, but now that it finished I get it and the color seems to have faded.

It went from a bright green to pale green, and it's on all of the faces. Anyone else experiencing this? I've had nothing but issues since I got my Versa I'm thinking of going back to my Blaze!

Moderator edit: subject for clarity

---

Out of curiosity, was the watch face that you are using a free trial? I read that some of them revert to their original settings after a certain period of time.

[Albioncarny]

I have contacted support, they are sending me a new tracker. Hopefully no issues with this one.

[AlejandraFitbit]

Those are great news @Albioncarny and @evilneoprincess thanks for stopping by.

I am glad to hear that you will be receiving a new watch. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Happy stepping. 

[Minamr00]

I have just started experiencing this issue on my Versa today. I have had the watch for two months and use a user-created face. Are there any fixes for this issue or do I need to get ahold of support to request a replacement? 

[Albioncarny]

No fix, I had mine replaced


Deb