Versa screen cracked! Less than a week old! No warranty??

[Albertagirl68]

  I’ve had a Fitbit for many many years.  Several different models.  Been a big fan till now.  I’ve had this versa 3 for a week!  Lens cracked. piece even fell out of it!   I have no idea what happened.  Did not drop it bang it or anything. And now I’m being told no warranty!! I’ve never ever had a lens crack.   Not ever. I strongly suspect that Fitbit has changed the manufacturer they are using. Or have downgraded their material requirements. Or both!!

[Albertagirl68]

Well it’s me again!  Happy to say Fitbit seems to have come through.  I requested that my case get moved up and someone understood what I was saying.  Happy once again with Fitbit service.   If it does not pan out I will-let you know 

[tthourot]

Hoping your Versa 3 issue is able to be resolved.  I would love to know the results.

Mine is only 3 weeks old!!  And I have the same issue - did not bang it into anything or drop it!  Tiny white mark in corner must be a crack because now it has a crossed the whole face.  

I've had at least 8-9 Fitbit devices through the years.  Had been considering switching to Apple watch but saw a deal on Versa 3 and ordered because I have been very happy with Fitbit for all of these years. 

I am SO annoyed that customer support is telling me it is not under warranty and that they will extend 35% on a new device. Bull @#$&!

[Albertagirl68]

I agree. And feel the same. They did finally replace it. And have emailed me shipping notice. But it did take some work!! Good luck. Let me know how you make out. I’ve been very happy with Fitbit over the years as well. With no issues till now. So I do suspect that they have different manufacturer making them or they have decided to cut back on the type of material. I hope I’m wrong but if this happens again. I’m going with Apple Watch

Regards,
Kathy Pukas