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Versa screen fades in and out of blank and blank screen

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‎08-12-2019 20:43

‎08-12-2019 20:43

My verse was working fine until I was working out and I thought it died but I noticed when I pressed the button it still vibrated. The screen was black and out of no where a white/gray screen would fade in and fade back out. The clock faces do not appear. I have restarted it and plugged it in to the charger but the same problem keeps happening.

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‎08-13-2019 00:17

‎08-13-2019 00:17

Hi @Sobu  I have flagged a moderatornto come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-13-2019 08:11

‎08-13-2019 08:11

Hi @Sobu, it's good to see you around in the forums for the first time. 

 

Thank you for all the information about the display of your Versa not working properly and confirming that you already tried to restart the watch. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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