09-28-2018
09:50
- last edited on
09-30-2018
07:02
by
AlejandraFitbit
09-28-2018
09:50
- last edited on
09-30-2018
07:02
by
AlejandraFitbit
My screen on the watch stopped working today. Whenever I try to wake up the screen it only appears on the top and then slowly fades out. This issue just started today. It’s still syncing to my phone and updating the steps, but the screen won’t work. I’ve only every gotten it wet once over a month ago in the shower. Anyone else have this issue and how to fix it? I just charged it Wednesday night.
Moderator edit: subject for clarity
09-28-2018 14:53
09-28-2018 14:53
Have you tried drying it out with white rice? It will get any moisture out that may be affecting the watch.
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!09-30-2018 08:01
09-30-2018 08:01
A warm welcome to the Community @Missmelis92 and @DramaQueenDiva thanks for stopping by.
I would like to know if you have tried to restart your watch? If you haven't, I recommend restarting it by doing the following:
Let me know the outcome.
10-07-2018 18:37
10-07-2018 18:37
I have the same issue. Factory reset will not work...what should I do now? Screen fades to different colors or only half a screen will show. I have the versa and never get it wet. Very disappointing..
01-07-2019 17:27
01-07-2019 17:27
This has started to happen to my Versa. Half the screen comes on then slowly fades out. I have completed a factory reset (hold down all 3 buttons, release bottom right when Fitbit icon comes on, continue to hold remaining 2 buttons down until vibrate then let them go). No change. Like previous poster, can sync with phone. Next steps?
01-08-2019 03:26
01-08-2019 03:26
07-30-2019 14:30
07-30-2019 14:30
Tried this and it doesn’t work sadly 😥
01-08-2020 07:58
01-08-2020 07:58
Hi. I have the same problem. I am trying to reach the number fitbit provides in case of any problem but its not really working. Could you help?
01-08-2020 13:03
01-08-2020 13:03
01-08-2020 14:41
01-08-2020 14:41
How did you contact them? Did you call or send email? I did send an email already, tried to call the custimer service number but it doesnt exist
01-08-2020 14:55
01-08-2020 14:55
04-05-2020 18:31
04-05-2020 18:31
Mine just started doing the exact same thing yesterday! I thought it needed charged, but did that! Has 99% charge & still doing it! HELP!!!!!!
06-01-2020 13:10
06-01-2020 13:10
I have the same concern! My first Versa lasted less than a year and it went out so Fitbit sent me a replacement. This one didn't even make it a year and the screen went out. I call the customer service number and was told I was out of warranty. I was offered 25% off a future purchase. Very disappointing. I'm not sure if it's worth spending the money on another Fitbit since I don't want it to happen a third time. I got the feeling talking to the customer rep that Fitbit doesn't care about its customers.
08-10-2020 23:57
08-10-2020 23:57
The same happened to my Versa. The screen was showing on and then slowly fading out. I could use any of the buttons or tap to see the setting or any other app on the watch. I have completed a factory reset many times. Nothing worked. A few days later, it stopped working altogether. Contacted customer service by live chat and they said because my watch is not covered by warranty any more, there is nothing they can do. They offered 35% to buy a new watch, which I'm not doing. I can't trust my money on them anymore. Not worth it the investment!