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Versa screen fades

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‎07-11-2019 11:52

‎07-11-2019 11:52

My Versa's screen started having a problem today. It lights up and then slowly fades afterwards. I tried factory resetting and restarting it. I also tried changing the clock face to one that is developed by Fitbit. I also have been receiving "ghost" notifications (small vibration and nothing on the screen).

 

Nothing solves the problem. Right as I am writing this message, it randomly restarted.

 

This is all really disappointing 

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‎07-14-2019 16:44

‎07-14-2019 16:44

Welcome to the Fitbit Community @missme203. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the details of the issue you're having with your Fitbit Versa screen. I am sorry to hear you are going through this situation. I appreciate your troubleshooting efforts and letting me know that you've already tried to restart your device, change a clock face and do a factory reset. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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