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Versa screen fell off

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‎09-13-2021 14:49 - last edited on ‎09-13-2021 15:00 by Fitbit Moderator

‎09-13-2021 14:49 - last edited on ‎09-13-2021 15:00 by Fitbit Moderator

My Fitbit Versa Screen Fell off and the Screen is stuck on the steps Feature and Will not Work Correctly. what should i do with my Versa

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

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‎09-13-2021 15:01 - edited ‎08-28-2023 09:05

‎09-13-2021 15:01 - edited ‎08-28-2023 09:05

Hi there, @1295Simba. Welcome to the Community Forums. I'm sorry to hear about your Versa screen. 

Please note that when a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

However, as our warranty states, it doesn't apply to damage or defects caused by:

(a) use with non-Fitbit products

(b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes

(c) normal wear and tear or aging of the Product such as discoloration or stretching

(d) operating the Product:

     (i) outside the permitted or intended uses described by Fitbit

     (ii) not in accordance with instructions provided by Fitbit

     (iii) with improper voltage or power supply.

For more information about this, you can check our warranty policy.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎09-13-2021 15:01 - edited ‎08-28-2023 09:05

‎09-13-2021 15:01 - edited ‎08-28-2023 09:05

Hi there, @1295Simba. Welcome to the Community Forums. I'm sorry to hear about your Versa screen. 

Please note that when a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

However, as our warranty states, it doesn't apply to damage or defects caused by:

(a) use with non-Fitbit products

(b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes

(c) normal wear and tear or aging of the Product such as discoloration or stretching

(d) operating the Product:

     (i) outside the permitted or intended uses described by Fitbit

     (ii) not in accordance with instructions provided by Fitbit

     (iii) with improper voltage or power supply.

For more information about this, you can check our warranty policy.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer