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Versa screen froze and not responding to touch

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‎11-29-2019 03:49 - last edited on ‎11-30-2019 06:30 by Fitbit Moderator

‎11-29-2019 03:49 - last edited on ‎11-30-2019 06:30 by Fitbit Moderator

Anyone can suggest what to do, my Fitbit froze to the home screen and wont respond to touch or swipe. I talked to the help board last night and they suggested a factory reset but it didn’t help.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎11-30-2019 06:29

‎11-30-2019 06:29

@SunsetRunner, it's great to see you in our Fitbit Community! Regarding the display issue that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via chat.

 

I'm glad to hear that a solution was provided and you will be back on track with a replacement unit soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎03-14-2020 19:02

In response to JuanJoFitbit

‎03-14-2020 19:02

I got the Versa2 in December.  It just stopped working.  Clock face is there but no touch.  Can't swipe.  I restart it with the side botton(hold for 10 seconds).  Maybe it works for a minute and then freezes half way between clock face and a swipe.  Have to restart it again.  Tried the dropping/re-pairing.   Still syncs, but the watch is unusable.  The iOS app and Win10 app I have connects to it and says it is fine...but the watch no work.  WTF Fitbit?  What are we supposed to do?  Only owned this thing for 3 months and it is acting like it is a brick?  Warranty?  What are you doing for us?

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‎03-15-2020 07:33

In response to pilkmania

‎03-15-2020 07:33

Hi there they had to send me a new one after this happened. There was no fixing it. I only had Mine less than two months . Fitbit is garbage as far as I’m concerned. Don’t get me wrong their customer service is awesome but their products are not worth the time or money. This will be my last purchase. Good luck 

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