help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen goes hazy when swimming

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-16-2020 05:58 - last edited on ‎01-18-2020 11:45 by Fitbit Moderator

‎01-16-2020 05:58 - last edited on ‎01-18-2020 11:45 by Fitbit Moderator

Hi All, 

 

I Bought my versa about 2-3 weeks ago and used it in the pool for the first time yesterday. I noticed that when flicking screens to put it on the Swim mode in exercise the screen started going hazy with Horizontal lines across it. I Bought the versa because it it swim compatible. . Is this a fault with My fitbit or is it not swim proof in reality. 

 

Thanks for your help

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-18-2020 11:45

‎01-18-2020 11:45

@SunsetRunner, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

 

Regarding the screen issue that your Fitbit Versa is experiencing, I'd like you to restart it as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the display works properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes