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Versa screen got frozen screen after update

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‎09-24-2019 01:10 - last edited on ‎09-25-2019 04:28 by Fitbit Moderator

‎09-24-2019 01:10 - last edited on ‎09-25-2019 04:28 by Fitbit Moderator

 Versa watch frozen again after down loading update 2out of 2 this Fitbit is officially useless . It’s only good for the bin.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎09-25-2019 04:27

‎09-25-2019 04:27

@Getfit53mew it's great to see you in our Fitbit Community! I'm happy to assist you with your Versa since the screen got frozen after the update.

 

If you haven't done so, please restart your Versa as described in this help article. After this, change the clock face to one developed by Fitbit, not a third party clock face and see if the screen works properly.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-26-2019 03:54

In response to JuanJoFitbit

‎09-26-2019 03:54

Sorry no response to all you suggested. These watches do not respond to fresh downloads/upgrades. But thanks for trying.
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‎09-28-2019 09:02

In response to Getfit53mew

‎09-28-2019 09:02

@Getfit53mew I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

 

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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