Versa screen got vertical blue lines

[IslandGirl7]

how do I fix my screen I got vertical blue lines and now the screen won't work I've already chatted with Fitbit they won't replace it as this was a replacement 6 most ago,  gotany ideas???

Thanks in advance !

Janet

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi @IslandGirl7 , I brought your problem under the attention of the Moderator Team. One of them will soon contact you, so keep a close eye on your post. Regards kuzibri 

[LizzyFitbit]

Hi @IslandGirl7. Welcome to the Community. @SunsetRunner, I'm glad to see you here again and thanks for your help.

@IslandGirl7, thanks for sharing your experience with your Versa, as well for taking the time to contact our Support team via chat. I'm sorry that you've gone through this situation. I've confirmed that your case is on our team's hands and since I don't have access to your case and personal information, I'd recommend to get in touch with them. This way you'll receive more details about your device's behavior and their resolution. For any warranty-related inquiry, please check our warranty policies here.

If you have any other question, feel free to reply back.

[rob82901]

IslandGirl7, you aren't the only one. I ALWAYS take my watch off before I shower and leave it in another room. Came back, and the same thing, screen is all vertical lines and what not. Tried resetting it, no luck. Now I have a $200 3oz paperweight.

[LizzyFitbit]

Hi @rob82901. I'm glad to see a new face around.

Thanks for taking care of your Versa, and I'm sorry that you got vertical lines on the screen. You did a good job while restarting it, and since the issue persists I've contacted our Support team to share your details. It seems that you already have a case created with them, and they'll continue working with you via email. Keep an eye on your inbox.

See you around.