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Versa screen has an orange box outline

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‎04-09-2021 07:06 - last edited on ‎04-10-2021 06:01 by Fitbit Moderator

‎04-09-2021 07:06 - last edited on ‎04-10-2021 06:01 by Fitbit Moderator

The screen on my Fitbit has like a orange box outline,I’m not sure what has caused this and would appreciate any help as I can not find a solution on any sites at the moment.

 

Moderator Edit: Clarified subject

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‎04-10-2021 06:03 - edited ‎04-26-2024 08:39

‎04-10-2021 06:03 - edited ‎04-26-2024 08:39

Hi there, @Robbo1. Welcome to the Community Forums. Thanks for trying to find the solution to your issue before posting here.

Please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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‎04-10-2021 08:05

In response to MarreFitbit

‎04-10-2021 08:05

Hi
Thank you but i have tried both your suggestions and it has made no difference.


Sent from my iPhone
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‎04-10-2021 09:08 - edited ‎10-10-2023 12:07

In response to Robbo1

‎04-10-2021 09:08 - edited ‎10-10-2023 12:07

@Robbo1 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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