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Versa screen has blue lines

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‎11-11-2020 16:06 - last edited on ‎11-12-2020 05:14 by Fitbit Moderator

‎11-11-2020 16:06 - last edited on ‎11-12-2020 05:14 by Fitbit Moderator

My Fitbit Versa screen is showing the screen with blue lines down the side and it’s not responding to any touches. Why do I do?

 

 

Moderator edit: updated subject for clarity

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‎11-12-2020 05:13

‎11-12-2020 05:13

Hi @Larataylor44, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Fitbit Versa is showing blue lines and it won't respond to touches. I totally understand how you feel about this.

 

In order to fix this issue, please restart your Versa as described in this help article. After this, monitor the screen of your Fitbit Versa and see if the issues get fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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