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Versa screen has blue striped lines

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‎08-20-2022 23:41 - last edited on ‎08-22-2022 11:08 by Fitbit Moderator

‎08-20-2022 23:41 - last edited on ‎08-22-2022 11:08 by Fitbit Moderator

Hello I have just woke up and my fitbit will not turn on... It had blue and green striped lines going down it. I have tried to reset it but no luck the fitbit logo will not turn on. Now it just has small lines on it and still will not respond to touch or reset. Hope you can help

 

Moderator Edit: Clarified subject and updated label

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‎08-27-2022 05:44 - edited ‎06-24-2023 07:12

‎08-27-2022 05:44 - edited ‎06-24-2023 07:12

Hi there, @Mm1212. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from and how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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