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Versa screen has developed green lines

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‎07-25-2024 12:07 - last edited on ‎07-26-2024 06:14 by Fitbit Moderator

‎07-25-2024 12:07 - last edited on ‎07-26-2024 06:14 by Fitbit Moderator

Today my Versa started to get stripes down the scree which developed so all that was on the display was coloured stripes, the forums suggested resetting the watch and deleting from the app then adding it to the app again which I tried but  it needed charging according to the app which I did. Now I have a hot watch with a black unresponsive screen, is it dead?

Moderator Edit: Clarified subject

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‎07-26-2024 06:21

‎07-26-2024 06:21

Hi there, @Gaz67. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa has developed green lines. I understand your concern, I will do my best to help you with this!

I've seen you reached out to our Support Team after posting here. Please stay tuned to your inbox, someone will reach out to you shortly! 

Thanks in advance!

Maria | Community Moderator, Fitbit


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