Versa screen has developed some yellow edges

[SunsetRunner]

Hi

already tried to force start because it will not charge. My versa screen is black and has some yellow edges. I didn’t hit the device and bought it last year March. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

I'd suggest trying the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa from your phone's Bluetooth before performing this step): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

[SunsetRunner]

Hi.

thank you for your detailed message with instructions. I tried everything you mentioned and nothing worked. See, the screen keeps on being black with the yellow borders (I mean, it is black but it looks like is “on”. It in not black like when the battery finishes)

tried to do the restart but the logo never appeared, just the black screen with yellow border. I wish I could show a picture but don’t know how. It seems like a display problem, but I’m not expert. 

do you have any other advise? 

thanks a lot

[MarreFitbit]

@SunsetRunner I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.