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Versa screen has developed vertical lines and it won't work when taking it off the charger

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‎08-03-2020 09:21 - last edited on ‎08-04-2020 12:15 by Fitbit Moderator

‎08-03-2020 09:21 - last edited on ‎08-04-2020 12:15 by Fitbit Moderator

Hi there, I’m so bummed, my Versa is saying it’s 100% charged but when I take it off the charger it turns off immediately. 

 

Then when I put it back on the cradle it restarts and vibrates once. Also it’s displaying vertical lines. 

 

I've tried different electrical outlets, and charging sources all with same results. 

I've also updated the app software. 

Please help! I don’t know how I’ll

live without my beloved Fitbit Versa Smartwatch! 

 

Moderator Edit: Clarified subject

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‎08-04-2020 12:20 - edited ‎10-12-2023 18:34

‎08-04-2020 12:20 - edited ‎10-12-2023 18:34

Hi there @Pie5080, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your Versa. I appreciate you've taken the time to troubleshoot it prior to posting here. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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