Versa screen has gone blank; Fitbit refusing to honour their warranty policy.

[Snoofie522]

My Versa (which I purchased in October of 2019) has recently become useless.  The screen is totally blank and remains so despite numerous attempts to restart/reset it.  It is still syncing to my phone, but what good is that when the screen is dead?

I contacted Fitbit and they led me through the steps to do what I had already done; of course, this had no effect.  They then told me that because I was "outside of the warranty period", they would not be replacing my device, but would instead only offer me a 25% discount off the purchase price of a new device.

Here's the problem with that: Fitbit products have a 12-month warranty against defects in materials and workmanship.  I would say that having the **ahem** thing stop working suddenly counts as a defect in workmanship, wouldn't you? And I know I was never a scholar in math, but I'm pretty sure the priod between November 2019 and April 2020 is only seven months, and -- again, I'm no math scholar, but I'm pretty sure I'm right -- 7 months is less than 12.  

So that's it.  Fitbit is not going to get off with this, not with me.  I am in the midst of composing a message to them informing them that they have until end of business Monday to get back to me, and that if they then refuse to honour their own warranty -- which is posted crystal clear on their website, and I have screenshots -- then I will report them to the Better Business Bureau.  I will also take to social media and be sure the word is spread that Fitbit is a company that refuses to honour its own policies, and I'll get in touch with other media outlets as well. 

I am not going to take this lying down, and neither should anyone else who has dealt with Fitbit's refusal to honour their product warranties.  We pay this company a lot of money for their products; the least they could do is stand behind the policies they themselves created.

[Tickletoes]

My Versa is a little more than a year old and I am suddenly faced with this problem too. I've been in touch with support through Twitter and have tried everything suggested so far, but the problem just got worse and now my Versa is completely unresponsive. 😞 

[Snoofie522]

There's no way they're getting away with this, not with me.  I didn't even realize that they were lying to me until I contacted the store where I bought the thing to see if I purchased the extended warranty through them, and the guy was like, "Well, yes, you did, but you're still under Fitbit's warranty until the middle of September, so we can't do anything for you."

.....excuse me? And here Fitbit is telling me that I'm outside their warranty period? So then I went to the Fitbit website, and sure enough -- 12 month warranty.  So I don't know what kind of calendar these people are working off of, but they're going to have to get their heads on straight, because I'm not letting this go.