Versa screen has gone dimmer after the last update

[Smungo]

After the last update, my versa screen went dim & I can't get the auto to set with the brightness 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Smungo, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's screen that has gone dimmer after the last update.

I've seen that you contacted our Support Team after posting here and they're now helping you to get this issue solved. We apologize for the delay in getting back to you, due to recent events affecting our operations, support options are limited and wait times are longer than usual what means it may take almost 7 business days to respond. Keep in mind that they will definitely continue working with you.

I'll be around if there's anything else I may do for you in the meantime. 

[Smungo]

Don't get me wrong, I love my versa Fitbit. I'm just sad I can't use it
because I can hardly see the screen. On top of that, only offering 35% on a
new purchase seems so unfair to me considering I didn't do anything wrong.
Why should I have to pay for a product that was defective r something went
wrong with the update. Not fair!

[MarreFitbit]

Hi there @Smungo, thanks for getting back. We totally understand where your concern is coming from. Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

Keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again and or you can check our warranty policies for a better understanding of the information that they provided to you. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

We thank you for being a customer and hope that the discount will help keep you in the Fitbit family. If you have any other questions, please let us know.

[Smungo]

So what u r saying to me is even if I I purchase a new fitbit I could run
into the same problem with the next update and your solution would b for me
to buy a new one? So unfair. This one was given to me as a gift. I can't
afford to replace it even with the 35%
This is so sad. You can't r won't repair it😔
I'm so sad.