10-01-2020
17:29
- last edited on
10-02-2020
13:21
by
MarreFitbit
10-01-2020
17:29
- last edited on
10-02-2020
13:21
by
MarreFitbit
Today during a run my Versa screen stopped responding. The last thing I saw was an update on zone minutes. Now it looks gray with a round-cornered lighter area in the middle that fades in after waking. Battery is charged, so that’s not the issue. Is it toast?
Moderator Edit: Clarified subject
10-02-2020 13:24 - edited 04-06-2024 10:01
10-02-2020 13:24 - edited 04-06-2024 10:01
Hi there @Ms_Spock, welcome to the Community Forums. I'm sorry to hear that your Versa's screen went gray during your exercise, I understand where your concern is coming from. Thanks for the details provided in your post, I'll be glad to help you.
If you haven't done so yet, I'd recommend the following steps:
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10-02-2020 17:53
10-02-2020 17:53
Just know you are not alone with your issue......mine behaved very much as yours and I was able to contact support and they were quite helpful. Support will likely guide you through a series of troubleshooting techniques then deem it replaceable if still under warranty.