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Versa screen has popped out

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‎07-12-2020 16:17 - last edited on ‎07-13-2020 06:58 by Fitbit Moderator

‎07-12-2020 16:17 - last edited on ‎07-13-2020 06:58 by Fitbit Moderator

I was coming out of the barbershop and my screen just popped out. I've tried pushing the screen back in but it keeps on popping out and the screen is responsive. 

 

Moderator Edit: Clarified subject

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‎07-13-2020 00:07

‎07-13-2020 00:07

There seem to be quite a few posts where people are reporting this issue. Unfortunately, it doesn't seem to be repairable. Best thing to do is to contact customer support. They can check your warranty status and advise on your options: contact.fitbit.com

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‎07-13-2020 07:03 - edited ‎09-30-2023 08:03

In response to SteveH

‎07-13-2020 07:03 - edited ‎09-30-2023 08:03

Hi there @MohiniU, welcome on to the Community Forums. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Keep in mind that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Hey @SteveH, thanks so much for your suggestion in contacting our Support Team. 

Maria | Community Moderator, Fitbit


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