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Versa screen, heart heart and battery draining issues

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‎05-31-2020 12:27 - last edited on ‎06-24-2020 06:32 by Fitbit Moderator

‎05-31-2020 12:27 - last edited on ‎06-24-2020 06:32 by Fitbit Moderator

About a week or so ago, I noticed a line through the screen of my Fitbit watch. Flash forward to today and there are lines all the way across the screen and the heart rate is not tracking/tracking inaccurately. It also will not hold a charge for more than 24 hours the past few days. This is my second Fitbit, my last one lasted 3 years until it started with problems so I upgraded to a newer model. Only had this one since 1/4/20.  Still have receipt and box it came in. What to do?

 

 

Moderator edit: updated subject for clarity

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‎06-24-2020 06:30

‎06-24-2020 06:30

Hi @jtravis1982, welcome to our Fitbit Community! Regarding the heart rate, screen and battery draining issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe.

JuanJo | Community Moderator

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