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Versa screen is all white and will not take a charge.

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‎01-04-2019 10:49

‎01-04-2019 10:49

My versa will not display anything, when I touch the screen and or the buttons the screen glows white. I have tried restarting several times with no results. Any suggestions? I just updated to the versa around Thanksgiving. I am very frustrated as I did not have any issues with my charge 2.

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3 REPLIES 3

‎01-04-2019 11:12

‎01-04-2019 11:12

Hi, what does the Versa tell you when you put it in the charger and connect it to either PC or Wall outlet? Does it tell that's it charging?

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‎01-04-2019 15:08

In response to SunsetRunner

‎01-04-2019 15:08

It does not tell me anything, and when I look at the app it does not show that it is charging.

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‎01-04-2019 15:10

In response to DN03

‎01-04-2019 15:10

Hi, alas the only suggestion I have for you is to contact Customer Support as it seems to be a hardware issue. Good luck!!

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