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Versa screen is black and it won't turn on

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‎11-29-2020 13:38 - last edited on ‎11-30-2020 05:24 by Fitbit Moderator

‎11-29-2020 13:38 - last edited on ‎11-30-2020 05:24 by Fitbit Moderator

I have had my Fitbit versa for less than a year and the screen is black. I have tried trouble shooting nothing is happening. My app says that is has a charge. And the app is keeping track of the steps ect. But nothing on the screen of the watch.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎11-30-2020 05:24

‎11-30-2020 05:24

Hi @ALF1991, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Fitbit Versa is black and it won't turn on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

In order to avoid providing the same information, let me know if you also restarted your Versa as described in this help article.

 

Looking forward to your response.

JuanJo | Community Moderator

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‎11-30-2020 08:40

In response to JuanJoFitbit

‎11-30-2020 08:40

Hi,

I'm having the same issue since yesterday.

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‎11-30-2020 08:59

In response to Jpointer

‎11-30-2020 08:59

My Versa 2 quit during the night also, and won't restart.

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