Versa screen is black and won't turn on

[afine19]

Hi

My fitbit versa is less than a year old. Yesterday out of nowhere it went black and won't turn on (had 50% battery). I have tried all of the solutions on forums. Have contacted seller. I have tried everything. I have a heart condition that I need to constantly monitor my heart rate and my watch just shut off. Please help!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @afine19.

I am sorry to hear your Fitbit Versa went black and won't turn on. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling as you need to constantly monitor your heart rate, I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[Marcy2]

My Fitbit did the same thing and I can't get it back on. My battery was at 90%! How did you fix yours?

Marcy

[BRB23]

Put versa on charger (was at 18%l  took it off after it was done charging, and now the screen is black.

Will not reset with the 3 button push.  Only wsy to get anything out of it is to put back on charger.

It has been locking up like this for 3 months now but the button press used to fo trick.

[afine19]

Hi

I ended up calling Fitbit. Since it was under a year, they sent me a replacement. I also had to option to buy a versa 2 at 50% off.

[Rhodes1]

I’m on my 4th Versa in less than two years, all replaced with the insurance and paying a deductible.  The original died after swimming because they’re really not water resistant.  The three others just suddenly had the screens go out though still synced.  I’m looking at alternative devices because I’m not spending another dime on Fitbit.