Versa screen is black but still works

[Ruemichelet]

My versa died yesterday and when I charged it the screen went black but is still on. I tried resetting it and I can feel it vibrate when it turns on but nothing appears on the screen. It is still sinking to the app. I’m so bummed because I use it to try my daily workouts! 

[SunsetRunner]

Try installing a different clock face, preferably one from Fitbit.

[Ruemichelet]

• Just tried that, but no luck 😢. Thanks though. 

[SunsetRunner]

Charge it and do a Restart and do it several times if necessary.

[Ruemichelet]

Tried the restart few more times and no luck. Seems like time to contact customer service. 

[SunsetRunner]

Yep!  Customer Support.