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Versa screen is black but still works

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My versa died yesterday and when I charged it the screen went black but is still on. I tried resetting it and I can feel it vibrate when it turns on but nothing appears on the screen. It is still sinking to the app. I’m so bummed because I use it to try my daily workouts! 

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Try installing a different clock face, preferably one from Fitbit.

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  • Just tried that, but no luck 😢. Thanks though. 
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Charge it and do a Restart and do it several times if necessary.

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Tried the restart few more times and no luck. Seems like time to contact customer service. 

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