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Versa screen is black

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‎11-22-2018 11:24 - last edited on ‎11-23-2018 03:23 by Moderator Alum

‎11-22-2018 11:24 - last edited on ‎11-23-2018 03:23 by Moderator Alum

Hi! I can’t do a factory reset or anything from the Fitbit because the screen won’t work, the buttons on the back aren’t flashing green. None of the stuff I’ve seen is working. What should I do?

 

 

Moderator edit: subject for clarity

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‎11-22-2018 11:51 - edited ‎11-22-2018 11:52

‎11-22-2018 11:51 - edited ‎11-22-2018 11:52

Can you bring it back to life while it is on the charger? If not. I would contact support.

 

Phone Support:

Calling from US:

 

(877) 623-4997

 

Calling from Abroad (add +1, US Country Code)

 

+1 877 623-4997

 

Note:  Toll-free number from within America,

Costs can apply when calling from abroad (outside America).

 

Monday - Friday:

 

From 4am-8pm PST (US)

 

Weekend:

 

From 6am-5pm PST (US)

Best Answer

‎11-23-2018 03:25

‎11-23-2018 03:25

Hey @MRBagley21, welcome to the Community and @SunsetRunner thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you followed our friend's recommendation and contacted them. I know they will be glad to help you out and provide you a solution.

 

Let me know if you need anything else. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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