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Versa screen is black

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-29-2024 09:57 - last edited on ‎12-29-2024 11:08 by Fitbit Moderator

‎12-29-2024 09:57 - last edited on ‎12-29-2024 11:08 by Fitbit Moderator

I've tried resetting it and changed the display clock in the app and the screen is still black.  It's still working as my app will show battery level and steps.  Help

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‎12-29-2024 11:31

‎12-29-2024 11:31

Hello there @Lisa12345678910, welcome to the Fitbit Community. 

I really appreciate the time you take to share the steps you have done so far. 

In this case, there aren't any additional steps I can suggest to resolve the issue. With that being said, please fill out this form to create a case with our support team.

They will contact you as soon as possible.

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