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Versa screen is black

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I've tried resetting it and changed the display clock in the app and the screen is still black.  It's still working as my app will show battery level and steps.  Help

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Hello there @Lisa12345678910, welcome to the Fitbit Community. 

I really appreciate the time you take to share the steps you have done so far. 

In this case, there aren't any additional steps I can suggest to resolve the issue. With that being said, please fill out this form to create a case with our support team.

They will contact you as soon as possible.

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