Versa screen is blank and not working

[Luggy008]

Versa not working screen is just blank. It's sitting on the charger on nothing

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @beckeir, @futureproof and @MeredithKP. Welcome. It's great to see new faces around.

Thanks for bringing this to my attention, as well for the time taken to troubleshoot your watches. I'm sorry that you continue having this experience and let me give you a hand. The issue seems to be more related to the battery and not the screen since your watches aren't able to sync. For that reason I'd recommend to check this help article and give a try to the troubleshooting tips described there.

Please let me know how it goes.

[futureproof]

Hi there - thanks for the response! My versa does sync without any issues.
The one time it didn’t sync it was because the battery had died and I was
not aware (did not get any email notifications - and obviously the screen
isn’t working so no screen notifications.

I took a look at the article and I tried all the items before sending
through the original post. Any other suggestions ?! It’s been almost 2
weeks without the screen now 😞

Thanks so much!

[MeredithKP]

It’s not limited to the battery. The screen is blue/black and it is as fully charged. This happened right after I attempted the most recent updates. I’ve had it plugged in for over an hour now, to see if the batter had been affected, but it’s not dead, it’s a screen issue. Please help, very frustrated. 

[MeredithKP]

This is what my screen looks like and has been this way. I’m not able to get it to show anything other than this screen. 

 

[futureproof]

I am lucky if I get a backlit screen ! Mine is just black ... 

 

[lspurg]

My Fitbit has done the same thing that others here have said. The screen is completely black, no display shows.

[LizzyFitbit]

Hi @MeredithKP and @futureproof, I'm glad to see you here again. @lspurg, welcome on board.

@MeredithKP and @futureproof, thanks for the clarification and for the pictures provided. You did a good job with the suggestions from my post, and I'm sorry that the issues with your watches persist. I've gone ahead and requested a case on your behalf so you can receive further assistance via email. Just note that due due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

@lspurg, thanks for joining this thread and sharing the screen issues on your watch. I got in touch with the Support team and I was told that you already have a case created with them. Apparently they're providing you with assistance, so make sure to keep an open communication with them.

[Craigezus]

So clearly this is a problem with Fitbit Versa's but like I figured I was only offered a discount towards a new watch. I think this is it for me with Fitbit. I not about to spend more money on faulty products as this has happened to me 2 other times and I went ahead and bought the newer product for it to only fail once again...✌🏾 fitbit, think I'm gonna give samsung a shot... Love your app but your products are not reliable...

Sent from Yahoo Mail on Android

[beckeir]

This is how mine looks on the charger but online when plugged into my mac laptop 

[beckeir]

I have done all these things and even left it on the charger for 3 days and nothing. Not even a lit up black  screen. I cleaned the charging prongs. I used different charger boxes in different outlets. Held all three buttons for over 5 minutes and nothing no vibration nothing. No logo.  Nothing. Very frustrating. I plugged it in to my laptop and got a black screen but I can not sync the fitbit with my app... the app cant find the watch..... these watch was fully charger before it just died on me like this over a week and a half ago. Other solutions 

[SunsetRunner]

Hi,

I have been using my Fitbit Versa for a now. But, today while the tracker was getting updated for the new version, it suddenly got switched off. It's not turning on. I have already tried everything. But, nothing is happening. The watch isn't responding at all.

The problem is that the watch is out of warranty. 

Kindly sort the problem out. 

[beckeir]

 this what it is doing while plugged into my laptop but can not get it to turn on still been plugged in all night 

[LizzyFitbit]

Hi everyone. Welcome back to the forums.

Thanks for your continued reports, as well for your efforts while troubleshooting your watches on your own. Our team always strives to improve our products and their performance to make sure we're delivering a product that helps you to achieve your goals. I'm sorry that you've had this experience and your feedback will be passed along so our team can evaluate our procedures and work on our overall environment.

@beckeir, you did a good job with the troubleshooting steps and thanks for the picture. Since your watch is still not responding correctly, I've gone ahead and requested a case on your behalf so you can receive further assistance via email. Please know that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

@SunsetRunner, thanks for joining this thread and for the steps tried to get your Versa working again. While checking your details I noticed that you already have a case created with the Support team. Because they have access to your watch's details, I'd recommend to keep an open communication with them so you can receive more information about their resolution.

[Robyn123abc]

Me Too. Versa just died. Black screen. Nothing. 

[SunsetRunner]

Had exactly the same problem. I could not understand why I could not see the time and thought maybe I did something wrong. I chatted with customer support today, they have tried to reset it but to no afail, they will replace it for me now as my watch is only 4 months old