Versa screen is blank even after trying to troubleshoot it

[Martina06]

I have had my Versa watch for 2.5 years. I used to see a black screen before but I would always be able to successfully reboot. However, now I have a situation where everything works, the clock vibrates, the alarm rings, the screen lights up but nothing is displayed on it (no letters or numbers) ... I tried restarting holding the back button and the lower right button but nothing happened. What now ?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Martina06. Welcome too the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

Since the restart you tried didn't work, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Martina06]

Hi, @MarreFitbit  I have already tried this trick but unfortunately without success 😞 

Tnx anyway 🙂 

[MarreFitbit]

@Martina06 I appreciate you had followed the tips and recommendations provided above. I understand how you must be feeling. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.