help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen is blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-28-2018 12:43 - last edited on ‎08-01-2018 08:37 by Moderator Alum

‎07-28-2018 12:43 - last edited on ‎08-01-2018 08:37 by Moderator Alum

I've had the Versa about 6 months or so. It was working fine this morning. I went to check the time a few minutes ago and the screen is blank, like it's off. But I never turned it off, the green lights are still flashing in the back. None of the buttons are doing anything and placing it in the charger does nothing. Thoughts?

 

Please help.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
4 REPLIES 4

‎07-28-2018 15:40

‎07-28-2018 15:40

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎08-01-2018 08:38 - last edited on ‎10-22-2025 08:40 by Fitbit Moderator

‎08-01-2018 08:38 - last edited on ‎10-22-2025 08:40 by Fitbit Moderator

Welcome to the Community @Kimprice and @WendyB thanks for stopping by.

I appreciate all the efforts in trying to fix this and would like to know if the instructions provided by our friend worked or if you keep having issues with your Versa turning on?

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎08-01-2018 21:41

In response to AlejandraFitbit

‎08-01-2018 21:41

All is well.  Yes, I had to hold that button down forever before it restarted.  I also had to power down my phone to get the app to start communicating with the Versa again.  Its working for now!

 

Thanks!

Best Answer

‎08-02-2018 04:20 - last edited on ‎10-22-2025 08:40 by Fitbit Moderator

In response to Kimprice

‎08-02-2018 04:20 - last edited on ‎10-22-2025 08:40 by Fitbit Moderator

I am glad to hear that your Versa is now working properly @Kimprice, if you need anything else do not hesitate to let us know.

Happy stepping! Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer