Versa screen is completely black out

[Hitotama]

It is the first time my Versa screen is completely black out .

I attempted to reboot it, however , it does not work.  Please help me out to recover it.

thanks 

Moderator edit: updated subject for clarity

[Glennsfit]

My Versa has just recently died too, so far no help from FITBIT, I am suspicious of some sort of up date software has caused it. 

[NellyG]

Hi @Hitotama I have flagged a moderator to come and help you.

[MarreFitbit]

Hi @Hitotama and @Glennsfit, it's great to see you guys around. Thank you so much troubleshooting your Versa prior to contacting us. Nice way to go! 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Someone will be in touch with you both shortly, please keep an eye on your inbox. 

Thanks for your help @NellyG.

Let me know if there's anything else I may do to assist you in the meantime. 

[GavRev]

 Out of curiosity, do you have your watch set to auto brightness in the settings menu? It's possible it's nothing to do with it, but I've noticed that if I have mine set to auto and I use it in relatively low light conditions the display auto dims to borderline/completely black, and I have to introduce the watch face to a source of light to have it auto brighten. In the wake of this I tend to adjust the brightness setting to normal when indoors and opt for auto when I'm out and about.

[Hitotama]

Thanks for your message, and spontaneous help. .
Yes, it is a good point to check the screen brightness.
Could you tell me how to control its brightness ? Since the screen is
completely black, I am unable to control it. .
Is there any ways that I can control it via I phone?

Thanks

HIRO

[GavRev]

If it is the same problem as mine with the screen brightness then it should only be because your watch is set to respond with auto brightness. To encourage it to come back to life you'll need to face your watch towards a source of light. Assuming this is the issue and your screen comes back to life momentarily then you'll need to scroll on your watch face to the settings app, and in there tap the display setting to either low, normal or max. This will get you a stable output on the screen.

To further assist your use of the watch you may want to long press the left button on the watch to get to the basic main settings for your display and choose either the auto (wrist turning) or manual (button pressing) setting.

I'm uncertain as to whether there is a way to control the brightness in the app, other than going into your account, tap into the versa under DEVICES and toggling "quick view" which will affect the aforementioned long press button function. Please note this is an instruction via android - I expect the iphone app will look fairly similar.

[Hitotama]

Thanks for your help. and your advise.
I tried to put the screen toward the source of light, no reaction.
Also, pressing the left side button, I am able to feel its vibration from
the watch, however, nothing appeared on the screen. However, a heart
sensor is functioning, and my i phone is detecting VERSA. In addition,
extremely low brightness I can see when I turning my wrist , but nothing
appeared. Yes, the battery is fully charged.

It seems like hopeless .......
Thanks
HIRO
.

[GavRev]

On this occasion it sounds like you have a dead screen - sorry about that Hitotama. If you contact customer support they should be able to help you further. They'll probably have some tests for you to run, but once those are satisfied they should be able to help you further in some capacity.