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Versa screen is frozen on Fitbit logo

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‎07-12-2020 15:16 - last edited on ‎07-13-2020 12:23 by Fitbit Moderator

‎07-12-2020 15:16 - last edited on ‎07-13-2020 12:23 by Fitbit Moderator

My Fitbit Versa after being charged is now stuck on with the Fitbit Logo. I have tried reseting but still stuck on Logo. No connectivity to app or any Fitbit functionality, just stuck on logo.

 

Moderator Edit: Clarified subject

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‎07-14-2020 04:57 - edited ‎06-25-2024 05:33

In response to Jenja

‎07-14-2020 04:57 - edited ‎06-25-2024 05:33

Hi there @Jenja, welcome on board. Thanks for the details provided in your post about your Versa 2's screen that has been freezing for about two weeks. I'll be glad to help you with that.

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

  1. Check in the Fitbit app if your Versa 2 is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
  2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎07-13-2020 12:28 - edited ‎05-06-2024 05:52

‎07-13-2020 12:28 - edited ‎05-06-2024 05:52

Hi there @MrV15H, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's screen behavior. I appreciate you took the time to restart it prior to posting here, nice way to go! 

I've seen that you also contacted our Support Team about this regards and they are helping you to get back on track as soon as possible.

Please don't hesitate to let us know if there's anything else we may do for you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-13-2020 13:34

‎07-13-2020 13:34

Yes my Fitbit  versa 2 has been frozen since accidental added the handwashing reminder , for bout two weeks , how can I get. It unfrozen and back to normal 

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‎07-14-2020 04:57 - edited ‎06-25-2024 05:33

In response to Jenja

‎07-14-2020 04:57 - edited ‎06-25-2024 05:33

Hi there @Jenja, welcome on board. Thanks for the details provided in your post about your Versa 2's screen that has been freezing for about two weeks. I'll be glad to help you with that.

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

  1. Check in the Fitbit app if your Versa 2 is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
  2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer